Shipping policy

Key information:

  • Order Cut-off Time: 1 pm (EST)
  • Processing Time: Order processing time is 1-2 business days
  • Delivery time: The delivery time is usually 5-7 business days
  • Free shipping for all orders
  • We ship only to the contiguous USA.

Shipping information

As soon as you place your order, you will receive an order confirmation email and we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days. Currently we are shipping only to the contiguous USA free of charge.

Order cancellation

If you wish to cancel your order, please contact our customer support team and add your order number before we ship the order and we will cancel it for you.

Delays and Damage

We try to deliver the goods to you as soon as possible. However, due to weather and other conditions, delivery may take longer. If the maximum processing and dispatch time has already passed and your order has not yet arrived, you do not need to worry yet, just give it another 3 business days. If your package is still missing after this time, please contact us at support@topwheelchairs.com with your order number so that we can investigate the matter further.

Damaged or Wrong Products

If you receive a damaged or wrong product, please reach out to our customer service team and email a photo of the issue to support@topwheelchairs.com. We will quickly assist you in resolving the problem. We sincerely apologize, but sometimes this can happen

Contact:

Top Wheelchairs is brought to you by F&R ONLINE RETAIL, registered in Canada, DUNS Number 24-332-8199

Address:

3 Shoreview Crt,
Sault Ste Marie,P6A 5Y6,CA

How to reach customer support?

Email: support@topwheelchairs.com

Telephone: +19145300414

Business hours:
Monday - Friday 9am - 5pm EST