On this page you will find an overview of the most frequently asked questions. If you don't find the answer to your question here, please contact us by email below.

1. How long do I have to return the package after I receive it?

You have 14 days from the date of receipt to start the return process.

2. How long will it take to get my refund?

Refunds are usually processed within 5 business days from the date we receive your return.

3. Is there a restocking fee for returns?

Yes, the restocking fee is 25 % of the order price.

4. Who is responsible for the return shipping costs?

Return shipping costs are the responsibility of the customer.

5. Can I cancel the order?

If you wish to cancel your order, please contact our customer support team and add your order number within 6 hours from placing the order and we will cancel it for you.

If you have any further questions or need additional assistance, please do not hesitate to contact us: