Refund Policy

Key information

• You have 14 days to initiate a return
• 5 days to process refunds
• 25% restocking fee
• The customer is responsible for the return shipping costs
• We accept exchanges

Return policy

You can return your order for any reason within 14 days of receiving it. Make sure the items are unused and in their original packaging. To start the return process, first contact our customer support and we will guide you through the following steps. Once we let you know, please pack the items well and send them to us using a trusted courier company. Bear in mind that you are responsible for return shipping costs. Important to say that we charge 25% restocking fee.

Exchanges

Don't you like what you got and want to return the items? Sure thing, contact us first and let us know the reason and what you want to exchange. We will then exchange the items for you.

Damaged or Wrong Products

If you receive a damaged or wrong product, please reach out to our customer service team and email a photo of the issue to support@topwheelchairs.com. We will quickly assist you in resolving the problem. We sincerely apologize, but sometimes this can happen.

Order cancellation

Need to make a change? It's simple to cancel your order. If you wish to cancel your order, please contact our customer support team immediately at support@topwheelchairs.com. We will do our best to help you.

Refund Duration

We're here to help you with your returns, and we'll do our best to process your refund as quickly as we can. As soon as we receive your return, we'll get it processed within five days. And don't worry, we'll use the same payment method you used when you placed your order.