Privacy policy

Section 1 - What Do We Do With Your Data?

When you purchase something from our store, we collect the personal information you provide, such as your name, address, and email address, as part of the buying and selling process. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Section 2 - Consent

How do I give permission?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to us collecting and using that information only for that specific purpose. If we need your personal information for another purpose, such as marketing, we will ask you directly for your expressed consent or provide you with the opportunity to withdraw your consent.

How can I withdraw my consent?

If you change your mind after registration, you may withdraw your consent to the continued collection, use, or disclosure of your information at any time by contacting us.

Section 3 - Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms and Conditions.

Section 4 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored in Shopify's data stores, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose to use a direct payment gateway to complete your purchase, Shopify stores your credit card information. These are encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information will only be stored for as long as necessary to complete your purchase transaction. Once the transaction is completed, your transaction data will be deleted.

PCI-DSS requirements help ensure the secure processing of credit card information in our shop and with our service providers. You can also find more information in the Shopify Terms and Conditions (https://www.shopify.com/legal/terms) or the Privacy Policy (https://www.shopify.com/legal/privacy).

Section 5 - Services Provided By Third-Party Suppliers

In general, the third-party service providers we use will collect, use, and share your information only as necessary to provide the services they provide to us.

However, certain third-party vendors, such as payment gateways and other payment processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read the privacy policies of these providers so that you understand how your personal data is processed by them.

In particular, please note that some providers may be located in a different country than you or us or may have facilities in a different country. So if you process a transaction through the services of a third-party provider, your information may be subject to the laws of the country in which that provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your personal information used to complete that transaction may be subject to disclosure under U.S. law, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website Terms and Conditions.

When you click on links in our store, they may direct you away from our website. We are not responsible for the privacy policies of other websites and recommend that you read their privacy statements.

Google Analytics: Our store uses Google Analytics to track who visits our website and which pages are viewed.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry-standard practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

When you provide us with your credit card information, it is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and apply other generally accepted industry standards.

Section 7 - Cookies

Here you will find a list of the cookies we use. We have listed them here so that you can choose whether or not you want to disable cookies.

  • _session_id,
  • unique token,
  • sessional (allows Shopify to store information about your session - referrer, landing page, etc.).
  • _shopify_visit, no data storage, kept for 30 minutes from the last visit, used by our website provider's internal statistics tracker to track the number of visits
  • _shopify_uniq, no data storage, expires at midnight (relative to the visitor) the next day , counts the number of times a single customer visits a shop.
  • Card, unique token, kept for 2 weeks, stores information about the contents of the shopping cart.
  •  _secure_session_id, unique token,
  • sessional storefront_digest, unique token, undefined If the store has a password, this is used to determine whether the current visitor has access.
  • PREF, which lasts for a very short time, was set up by Google and keeps track of who visits the store and from where.

You may configure your cookie settings on our website through our cookie banner (which appears when you first come to our website).

Section 8 - Age Of Consent

By using this Website, you represent that you are at least the legal age in your country of residence, or that you are the legal age of majority in your country of residence and you have given us your consent to allow us to use this Website for your minor relatives.

Section 9 - Changes To This Privacy Policy

We reserve the right to change this Privacy Policy at any time, so you should check it periodically. Changes and clarifications will be effective immediately upon posting to the Website. If we make any material changes to this policy, we will notify you here of the changes so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our company is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Section 10 - Contact Information

If you would like to access, correct, change, or delete your personal data, register a complaint, or simply want more information, please contact our support team.

Top Wheelchairs is brought to you by F&R ONLINE RETAIL, registered in Canada, DUNS Number 24-332-8199

Address:

3 Shoreview Crt,
Sault Ste Marie,P6A 5Y6,CA

How to reach customer support?

Email: support@topwheelchairs.com

Telephone: +19145300414

Business hours:
Monday - Friday 9am - 5pm EST